Olark Reviews
(Rated by 1401 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.8
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Customer Service4.0
Recent Customer Reviews (10)
Cécile Douffet
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Jordan Barton
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Amy Turner
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Christina Anderson
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Matthias Maurer
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Mackenzie Kilvington
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Jacob Simmons
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Charles Osborne
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Melodie Thivierge
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Azura Lanoie
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Olark Pricing
Standard Plan
$29
PowerUps
$29 - $99
Olark Pros & Cons
Pros
1
Easy setup and interface: It's simple to get started and navigate.
2
Automation features: These can help streamline customer interactions.
3
Usability: The platform is user-friendly and intuitive.
4
Seasonal templates: These add a fun, personalized touch to the chat interface.
5
Quicker Response: Provides a quicker alternative in responding to customers compared to phone or email.
6
Offline Availability: The chatbox is available even when agents are offline.
7
Multiple Websites: Manage chatbox on multiple websites from one account.
8
Integration: Integrates with customer relationship management (CRM) software and other third-party applications.
CONS
1
Limited abilities: While it's great for small to medium businesses, it may not meet the needs of larger organizations or those with more complex requirements.
2
Basic web client: The client could use more advanced features.
3
Limited and under-developed integrations: The platform could benefit from more robust integration capabilities.
4
No phone support: This could be a drawback for those who prefer phone communication for troubleshooting or setup assistance.
Olark Features and Benefits
Features
Easy setup and interface
It's simple to get started and navigate.
Automation features
These can help streamline customer interactions.
Usability
The platform is user-friendly and intuitive.
Seasonal templates
These add a fun, personalized touch to the chat interface.
60-day refund policy
Full refund within 60 days of payment if the service is not used, providing a safety net, peace of mind, and flexibility for customers.
14-day free trial
Allows testing the full service before purchase, with option to downgrade to a free account with limited features.
Chat Tools
Includes file sharing, chat transfers, visitor details, chat notifications, and visitor page tracking.
Chat Analytics
Monitor chat volume, add custom tags to chats, review visitor history, receive emailed reports, and review transcript archives.
Team Management
Create agent groups, limit the number of chats per agent, monitor activity, view agent performance reports, and conduct customer satisfaction surveys.
Automation
Includes chat routing, proactive chat, canned responses, visitor targeting, automatic greeter, and offline contact form.
Customization
Control the chatbox appearance and behavior through Olark's JavaScript API, attach a custom logo to the chatbox, customize the chatbox theme, and support right-to-left languages.
Security
Add GDPR consent options to the chatbox, automatically redact visitor data from transcripts, encrypt all Olark data, and block trolls.
Integrations
Integrate with Slack, Hubspot, Magento, Zendesk, Webhooks, Helpscout, Mailchimp, Wordpress, Salesforce, and BigCommerce.
Quicker Response
Provides a quicker alternative in responding to customers compared to phone or email.
Offline Availability
The chatbox is available even when agents are offline.
Multiple Websites
Manage chatbox on multiple websites from one account.
Integration
Integrates with customer relationship management (CRM) software and other third-party applications.