Olark Reviews

Olark.com offers a variety of features and benefits that can help businesses improve their customer service and engagement. Here are some key features and benefits:

Features:

• Chat Tools: Includes file sharing, chat transfers, visitor details, chat notifications, and visitor page tracking.
• Chat Analytics: Monitor chat volume, add custom tags to chats, review visitor history, receive emailed reports, and review transcript archives.
• Team Management: Create agent groups, limit the number of chats per agent, monitor activity, view agent performance reports, and conduct customer satisfaction surveys.
• Automation: Includes chat routing, proactive chat, canned responses, visitor targeting, automatic greeter, and offline contact form.
• Customization: Control the chatbox appearance and behavior through Olark's JavaScript API, attach a custom logo to the chatbox, customize the chatbox theme, and support right-to-left languages.
• Security: Add GDPR consent options to the chatbox, automatically redact visitor data from transcripts, encrypt all Olark data, and block trolls.
• Integrations: Integrate with Slack, Hubspot, Magento, Zendesk, Webhooks, Helpscout, Mailchimp, Wordpress, Salesforce, and BigCommerce.

Benefits:

• Quicker Response: Provides a quicker alternative in responding to customers compared to phone or email.
• Offline Availability: The chatbox is available even when agents are offline.
• Multiple Websites: Manage chatbox on multiple websites from one account.
• Integration: Integrates with customer relationship management (CRM) software and other third-party applications.

Remember, the actual experience may vary depending on specific business needs and how the tool is used. Always refer to the official website for the most accurate information.

Olark.com offers a variety of pricing options to suit different needs. The Standard Plan starts at $29 per month per seat. This plan includes features like a customizable chatbox, advanced reporting, agent groups, targeted chat, basic integrations, comprehensive security, email and chat support, and built-in WCAG 2.1 AA accessibility certification.

For those who need more advanced features, there's the Pro Plan. This plan includes everything in the Standard Plan, plus powerful chatbots, AI & automation, all PowerUps included, dedicated account manager, live training, professional services including legal and procurement, video chat, SMS, or call us for help, and custom chat routing.

In addition to these plans, Olark also offers PowerUps, which are optional add-on features that are priced individually from $29 to $99 per month. These can be added to any account, regardless of team size or type of plan.

All accounts start on a free 14-day trial. At the end of the trial, there's an option to downgrade to a free account. The free account includes limited features, one agent, and a maximum of 20 chats per month.

Please note that these prices are subject to change and it's always best to check the official website for the most current pricing information.

Olark.com offers flexible payment options. Customers can choose to pay month-to-month and cancel at any time, or they can purchase a 1 or 2 year subscription plan. Subscriptions cost less than a month-to-month plan, and are paid in full when signing up. The Pro plan includes pro-level features that allow setting custom contract terms.

To view the plan, receipts, and update billing preferences, customers can visit the Account page on the website. Always refer to the official website for the most accurate information. Remember, the actual process may vary slightly depending on the website's updates or changes. Always refer to the official website for the most accurate information.